Meet Our Leaders Behind the Operations
Dedicated Professionals Committed to Your Success
Ralph Jezer Paciente
GENERAL MANAGER
Ralph brings over 13 years of experience in the BPO industry, with a strong foundation in leadership and operations. He served as a Team Leader for nearly a decade and was recognized as Team Leader of the Year (2019) for his outstanding performance and team development. At Eleveal, Ralph has taken on key leadership roles, previously serving as Managing Director, where he oversaw Finance, HR, Facilities, and supported core operations. He successfully helped launch and manage the company’s CPA program, sustaining its performance for over a year. Now as General Manager, Ralph focuses on strengthening operations, driving team performance, and supporting the company’s continuous growth. He is committed to building a culture where people can thrive, develop, and deliver exceptional results.
Allan James Tupasan
BUSINES DEVELOPMENT MANAGER
Allan is a results-driven business leader with extensive experience in BPO operations and global client management. He has launched and collaborated with 40+ clients across the US, Canada, EU, and Australian markets, helping drive over $50M in client-generated revenue. A certified Lean Six Sigma Yellow, White, and Green Belt, Allan specializes in building strategic partnerships, securing high-value campaigns, and scaling high-performing teams with efficiency and precision.
Alvin John Perez
ACCOUNT MANAGER
Alvin is a results-driven BPO professional with experience as a Virtual Assistant, Trainer, QA, and Team Leader. He has a proven track record of improving team performance, developing agents, and consistently hitting targets. Focused on growth and leadership, Alvin is committed to driving impact and delivering strong results for both clients and teams.
Denmark Dearroz
TEAM LEADER
Denmark brings over 5 years of BPO experience with a strong focus on outbound sales and performance coaching. He was a top-performing agent, ranking #1 for three consecutive months in a health insurance campaign, outperforming over 250 agents—an achievement that led to his promotion into a coaching role. With 2 years of experience developing agents, Denmark has consistently driven performance improvements through effective coaching, real-time feedback, and strong leadership. As a Team Leader, he is committed to building high-performing teams, fostering accountability, and delivering consistent, results-driven outcomes.
Liliana Misyl Lozada
TEAM LEADER
Liliana is a driven and fast-rising professional with a background in B2B operations and a degree in Information Technology, graduating with merit in 2024. She joined Eleveal as an agent and quickly stood out through consistent performance and dedication, earning opportunities in Quality Assurance and training before being promoted to Team Leader. With a strong focus on growth and development, Liliana is committed to enhancing her skills, leading her team effectively, and contributing to the organization’s success by helping others reach their full potential.
Meishane Madrileno
TRAINER/QA SPECIALIST
Meishane Madrileño is a QA/Trainer with a strong foundation in the BPO industry, which she began while pursuing a Bachelor of Science in Nursing. She started her career with Trualliant, gaining valuable experience in a healthcare account and earning recognition as a top-performing agent. She joined Eleveal in 2025, where she quickly made an impact by achieving top performer status within her first month. Her consistent performance and dedication led to her promotion to QA/Trainer in less than a year. In her current role, Meishane focuses on quality assurance, agent development, and driving performance improvements—continuously striving to grow her expertise and contribute to team success.
Gilliane Dayne Taylor
SENIOR FINANCE SPECIALIST
Gilliane is a high-performing finance professional and fourth-year Accounting student, combining strong academic excellence with hands-on industry experience. A consistent scholar, she is driven by her goal of becoming a Certified Public Accountant. She began her journey with the company as an agent, quickly transitioning into finance, where she developed her expertise and earned a promotion to Senior Finance Specialist within a year. Her background in tutoring, leadership, and various academic and extracurricular fields reflects her discipline, versatility, and strong work ethic. Focused on continuous growth, Gilliane aims to take on greater financial responsibilities and contribute to strategic decision-making while delivering accuracy and value to the organization.
Marion Sanes
FINANCE SPECIALIST
Marion is a detail-oriented finance professional supporting payroll coordination, record tracking, and reporting within a fast-growing startup environment. Her ability to meet critical deadlines—especially during payroll and incentive cycles—highlights her reliability and growing expertise. Driven to continuously improve, Marion is focused on expanding her knowledge in financial processes, strengthening her accuracy, and taking on greater responsibilities as she advances in her role.
Shiena Maceral
HUMAN RESOURCE SPECIALIST
Shiena is a dedicated HR professional responsible for supporting recruitment, employee engagement, and day-to-day HR operations. She plays a key role in ensuring a smooth hiring process, maintaining employee relations, and fostering a positive and productive work environment. With a strong sense of organization and a people-focused approach, Shiena helps build and support high-performing teams aligned with the company’s goals. She is committed to continuous growth and creating a workplace where employees can thrive and succeed.
Al Jude Tubato
IT SUPPORT SPECIALIST
Al Jude Tubato is an IT Support Specialist who began his career as a Data Entry Agent at Eleveal, where he quickly stood out as a top performer. Following the transition of his initial campaign, he advanced into the IT field—turning a challenge into an opportunity for growth. With hands-on experience in troubleshooting, system maintenance, and technical support, Al Jude has developed a solid foundation in IT operations. He is committed to continuous learning and aims to further strengthen his technical expertise while contributing reliable, efficient solutions that support team productivity and business success.
John Eduard Barbosa
SECURITY & MAINTENANCE HEAD
John Eduard Garbosa is a Security and Maintenance Supervisor with hands-on experience as a Fire Alarm Technician, specializing in system installation and maintenance supervision. He is known for his ability to manage multiple tasks under pressure while maintaining accuracy and operational efficiency.
Committed to continuous growth, John aims to further develop his technical expertise while contributing to a safe, well-maintained, and high-performing work environment.
John Ong
MAINTENANCE
John plays a vital role in ensuring smooth day-to-day operations by overseeing facility maintenance and coordination. With a strong sense of responsibility and attention to detail, he ensures that the workplace remains safe, organized, and fully functional at all times. Reliable and proactive, John works closely with different teams to address issues efficiently and maintain operational continuity. He is committed to supporting the organization by creating a well-maintained environment that enables teams to perform at their best.
